Hey wild ones! ✨ At Wild Fable, we want your shopping experience to be as smooth as our bestselling leggings. Below you’ll find everything you need to know about shipping and returns – because we believe fashion should be fun, not frustrating.
Shipping Information
Order Processing Time
We’re quick! All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Methods & Delivery Times
We offer two shipping options to fit your needs:
- Standard Shipping ($12.95):
- Shipped via DHL or FedEx
- Delivered within 10-15 business days after shipping
- Free Shipping (orders over $50):
- Shipped via EMS
- Delivered within 15-25 business days after shipping
Style Tip: Want your Wild Fable pieces faster? Choose Standard Shipping! Our customers say it’s as reliable as our favorite bodysuits.
Shipping Destinations
We ship worldwide! (Excluding some Asian countries and remote areas – but we’re working on expanding our reach faster than our Graphic Tees sell out).
Returns & Exchanges
Return Policy Basics
- 15-day window: Returns must be initiated within 15 days of delivery
- Condition requirements: Items must be unworn, unwashed, with original tags attached, and in resalable condition (“fresh off the runway” perfection)
- Original packaging: Please use the original packaging or similar protective packaging
How to Return or Exchange
Our return process is smoother than our buttery-soft leggings:
- Initiate Your Return: Email our style-obsessed support team at [email protected] with your order number and items you’d like to return/exchange
- Pack It Up: Place items in original packaging with all tags attached
- Ship It Back: Send to: Wild Fable Returns, 3582 Meadow Lane, San Jose, US 95131
- Track Your Return: We recommend using a trackable shipping service
Return Shipping Options
- Standard Return: Use any carrier (customer pays return shipping)
- Exchange Only: We’ll cover shipping for your replacement item
Refund Information
- Timing: Processed within 3-5 business days after we receive your return
- Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable (except for defective items)
Non-Returnable Items
Some of our most exclusive pieces are final sale – because they’re as unique as you are:
- Intimates (for hygiene reasons – these are more personal than your favorite jeans)
- Jewelry Gifts (these delicate pieces deserve forever homes)
- Items marked “Final Sale” (these limited-edition pieces move faster than our graphic tees)
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Wild Fable Team,
I’d like to request a [return/exchange] for my recent order #[Your Order Number].
Items to return/exchange:
- [Item Name] in [Size/Color], Quantity: [X]
- [Item Name] in [Size/Color], Quantity: [X]
Reason for return: [Didn’t fit/Changed my mind/Defective item/Other]
For exchanges: I’d like to exchange for [Item Name] in [Size/Color]
Please let me know next steps at your earliest convenience.
Stay wild,
[Your Name]
[Your Email Address]
Need Help?
Our customer care team is standing by (in our comfiest activewear) to help with any shipping or returns questions. Contact us at [email protected] – we respond faster than our limited-edition collections sell out!
Last Updated: June 2023